Get in Touch With Us
We like hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply have a thought to share, this page explains how to reach us and what happens after you do.
The Best Way to Reach Us
Email is the simplest and most reliable route. Please write to info@carbonconstruct.com and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
- Corrections: if a detail on one of our pages seems wrong or no longer accurate, tell us where you saw it and what you think has changed. We check every report carefully.
- General questions: if something we have written is unclear, ask and we will try to explain it in plainer terms.
- Feedback and ideas: suggestions for topics you would like us to cover, or ways to make our pages easier to use, are always welcome.
- Partnership or media enquiries: please give a short outline of your proposal so we can pass it to the right person.
Helping Us Help You
A few small details make a big difference. Include the address of the page you are writing about, a brief description of the issue, and, where relevant, the date you noticed it. Screenshots are useful but never required. Please do not send passwords, bank details or other sensitive personal information by email, as we will never need them.
When to Expect a Reply
We aim to respond within two to three working days. During busy periods or around UK bank holidays it may take a little longer, but no message is ignored. If your note concerns a factual error, we will let you know once the page has been reviewed and, where needed, updated.
How We Treat Your Message
Anything you send us is used only to deal with your enquiry. We keep it secure and do not share it with anyone outside our team without your permission. You can read more about how we store and protect information in our Privacy Policy. For the rules that apply when you use this website, including how our content may be shared or quoted, please see our Terms of Use.
A Quick Note
We are an independent information resource. We cannot access personal accounts held elsewhere or settle disputes between you and other organisations, but we are happy to point you towards where help may be found.
Thank you for taking the time to get in touch. Your questions and corrections help keep our pages accurate and useful for everyone.